Returns & Exchanges

At VDL Adelaide Spare Parts Store, we want you to be completely satisfied with your fashion purchases, offering a 30-day window for returns on all unworn items. If your order isn't a perfect fit, our streamlined process ensures a quick exchange or full refund to your original payment method.

Return Process

• 1.
  Initiate Your Request

  Log in to your account portal and select the specific order containing the items you wish to return to receive a unique RMA number.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location across Adelaide or nationwide.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund or dispatch your exchange items within 3-5 business days.